FREQUENTLY ASKED QUESTIONS

This list will be updated continuously to answer almost any potential question

GENERAL

MECHANICAL

OTHER
  1. Which type cooler is best for me, Gas or Electric? It depends on where you would use it most. The biggest factor is that gas coolers are not good to run indoors. If you are planning to use your cooler a lot indoors you will want an electric cooler.
  2. What is the range of the coolers? Range all depends on the drivers weight, the terrain (if it is flat or up and down hills), the speed driven and also the model choosen. All of these factors change the run time. The gas coolers will be able to go about 20-30 miles before refilling, again depending on the factors above and the electric from 30 minutes to 4 hours, again depending on the driving parameters.
  3. How much are they? Go to the Sales Page.
  4. How about parts? This is one of our biggest target areas for complete customer satisfaction and the biggest complaint from people who buy any old scooter from overseas. We stock almost everything you could ever need for your cooler, all the time. Occasionally we may run out of something but we try our best to have everything in stock all of the time See Parts.
  5. How about a warranty issue?      We are constantly working to establish relationships with service centers throughout the US for local service. If there is not one convenient we will always have our service facilities open in Houston for quick turn around service. See Service.
  6. What about registration?  It is critically important to register your cooler for your warranty, for service information and for any safety issues that may develop! There could be some new accessories or a critical safety change that you need to be aware of. You can register your cooler online at register@cruzincooler.com.
  1. I have trouble starting the gas unit, What do I do? We keep a small can of starting either handy  to make cold starting easier. All 2 cycle motors may take a few pulls to get going, but with all of our test units we have always got our coolers started. To start your cooler use the following procedure:
    a. Pump the primer bulb under the  carburetor.
    b. Move the choke leave up to choke the carburetor.
    c. Turn the throttle all the way to maximum and pull start cord.
    d. If it does not start after a few pulls you can spray a little either close to the air cleaner.
  2. The electric unit does not go, what should I do? There are two fuses in these units. One in the exterior charge plate area (this may be changed to a circuit breaker) and one in the electronic controller inside the cooler where all of the wires converge. Check these first. If they are good check your battery connections. If they are good you will need to get a voltmeter to check your power at the motor and at the batteries. Ohm out the motor. If it is good your problem lies in the throttle or the controller.
  3. My unit is under warranty and it won't start, what should I do? Follow the steps above first. If you sill have problems you can email our service center in Houston at service@cruzincooler.com.
  4. What do I do if I need parts? This is one of our biggest target areas for complete customer satisfaction and the biggest complaint from people who buy any old scooter from overseas. We will stock everything you could ever need for your cooler, all the time to the best of our abilities. See Parts.
  5. What do I do if I wrecked my cooler and it needs service? Like any mechanical device, especially one you ride on, accidents occur, most of the time your Cruzin Cooler will probably be just fine. If however you damage your cooler beyond normal repair you can ship it to our service center. We will call or email you a quote to repair or replace your cooler.

 
  1. I want to be a distributor, what do I do? Contact our sales department by email to: sales@cruzincooler.com
  2. I want to be a retailer, what do I do? Contact our sales department by email to: sales@cruzincooler.com
  3. I want to be a service center, what do I do? Contact our service department by email to: service@cruzincooler.com
  4. How much weight can my cooler really take? We have load tested our coolers to 620 lbs. We recommend a maximum of 200 lbs plus your cargo. We have had guys weighting around 325 lbs drive the cooler routinely without incident or overly burdening the coolers. If you weight more that 200 lbs and want a cooler we recommend that you get a 500 watt electric instead of a 300 watt. Our coolers have steel frames inserted into the body to help support heavier loads. Under any weight loads over 200 lbs, you will void your warranty. We may lift the weight limit specifications after more testing.
  5. Where are the Cruzin Coolers made? They are made at several factories in China. Most of the components were already made there and this was the only way to get the costs of production down to make them feasible for sales in the US markets.
  6. What else is coming from Cruzin Coolers? Lots of cool stuff, new bigger coolers, new accessories, new trailers, 4 wheel drive units, marine coolers, decals. There are so many new products in development you will be amazed. Keep checking the web site.

OTHER QUESTIONS?
What is the little white wire for?
The little white wire is used to slow down the coolers and if you want to use it or remove it, you can see where it goes here in this diagram on the controller where it says Speed Limiter. If you put this wire on the speed is limited, off and you are at full speed.